Privacy Policy

Texas Total Loss ("we," "us," or "our") operates texastl.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, including:

• Contact and lead form information — your name, email address, phone number, and the details of your message or claim inquiry.
• Claim review information — details you choose to share about your vehicle, insurance claim, or valuation report (for example, vehicle year, make, model, and your insurer's offer).

We also collect limited technical information automatically when you visit the site, such as your IP address, browser type, pages viewed, and referring URL, through standard server logs.

How We Use Your Information

• To respond to your inquiries and evaluate your total loss claim or valuation dispute.
• To provide, operate, and improve our appraisal and claim review services.
• To communicate with you about your matter by email or phone.
• To maintain the security and integrity of our website.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Information

We share personal information only in these limited circumstances:

• With service providers that host our website and process form submissions on our behalf.
• With your consent or at your direction — for example, if you engage us for an appraisal and ask us to communicate with your insurer.
• When required by law, regulation, subpoena, or other legal process, or to protect our rights and the safety of others.

Data Retention

We keep the information you submit for as long as reasonably necessary to respond to your inquiry, provide services, and meet legal and record-keeping obligations. You may ask us to delete your information at any time (see "Your Choices" below).

Data Security

We use reasonable administrative and technical safeguards to protect your information, including encrypted (HTTPS) transmission. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Cookies and Analytics

Our website uses only the cookies and local storage necessary for it to function. If we add analytics tools in the future, this policy will be updated to describe them.

Children's Privacy

Our services are directed to adults handling insurance claims. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Your Choices

• You may request a copy of the personal information we hold about you.
• You may ask us to correct or delete your information.
• You may opt out of non-essential communications at any time.

To exercise any of these choices, email us at dv@texasautoclaims.com.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of the site after changes means you accept the updated policy.

Contact Us

Questions about this Privacy Policy? Email dv@texasautoclaims.com or use our contact form.